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Return Policy

1. We accept returns for the AmberWatches™ through our customer service center only.

2. If you are not completely happy with your watch, you must call within 14 days from date of shipment to obtain a return material authorization number (RMA). Customers may contact our customer service at 800.514.6508 to obtain a RMA number. THE RMA NUMBER THAT YOU RECEIVE MUST BE CLEARLY MARKED ON THE OUTSIDE OF THE PACKAGE. Packages without a RMA number clearly marked on the outside are at risk to be rejected. Customer service hours are 8AM to 5PM Pacific Standard Time.

Return the watch to:
AmberWatch™
7850 Ruffner Avenue
Van Nuys , CA 91406

3. If you purchased with a credit card, the original purchase amount, less shipping, will be credited to your credit card. If you purchased by check or money order, a refund check will be mailed to the billing address on your order.

4. Please return the watch in the original box with all original packing material, manuals and any other materials that came with the watch.

5. You are responsible for return shipping costs. For your protection, we recommend you insure your return shipment. We cannot be held responsible for items we do not receive.

6. To return a watch for credit, it must be in new, or like new condition. We cannot issue refunds for watches that show signs of significant wear and tear.

7. We cannot accept modified watches for credit.

8. Exchanges after 14 days and worn watches are subject to our standard Warranty Policy. See Warranty Information in product instructions for details. AmberWatch™ reserves the right to qualify excessive use for damaged product.


STANDARD WARRANTY

Limited Warranty: This AmberWatchTM watch (but not any battery, crystal, band or strap) is warranted to the original purchaser for a period of ONE YEAR from the date of purchase against defects in materials or workmanship by Vertex Group, LLC ("Vertex").

What is Covered by this Limited Warranty: In the event of any breach of warranty related to this AmberWatch watch within such one year warranty period, Vertex will, in its discretion, repair or replace the AmberWatch watch, or you will receive a refund, at our option, provided that the AmberWatch watch is returned to Vertex at your expense, and you provide proof of purchase and purchase date. These remedies are your exclusive remedies for breach of warranty.

This Limited Warranty Does Not Cover:

1) Defects or damage related to servicing not performed by Vertex;

2) Defects or damage to the AmberWatch watch after the warranty period expires;

3) Defects or damage from accidents, tampering, abuse or improper storage or use; or

4) Failure to operate the AmberWatch as provided in the instructions.

Periodic Testing: You should test the alarm mechanism of your AmberWatch watch periodically to determine whether the battery and alarm mechanism are functioning properly. When your battery is depleted, have it replaced promptly.

Warranty Disclaimer: THIS WARRANTY ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE. THERE ARE NO IMPLIED WARRANTIES OF QUALITY. If applicable law precludes the disclaimer of implied warranties as provided above, then such implied warranties shall be limited the one year warranty period set forth above.

Limitation of Remedies: VERTEX SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, TORT OR OTHER LEGAL THEORY. Some states do not allow the exclusion or limitation of incidental, special or consequential damages, so the above exclusion or limitation may not apply to you. Any claim or action for breach of warranty must be commenced within 15 months from the date of purchase.

WARNING: VERTEX DOES NOT GUARANTEE THOSE USING AMBERWATCH WILL BE SAFE FROM HARM OR ABDUCTION AS NO PERSONAL SAFETY PRODUCT CAN GUARANTEE THE SAFETY OF THOSE WHO USE IT. VERTEX ASSUMES NO LIABILITY IF YOUR AMBERWATCH WATCH IS NOT EFFECTIVE IN PREVENTING AN ABDUCTION OR ATTACK, AND FOR ANY INJURIES RESULTING THEREFROM.

Warranty Service: To obtain warranty service, please contact our customer service at 800.514.6508 to obtain a return material authorization ("RMA") number. Once you have received an RMA number, return your AmberWatch watch to Vertex at the address below, together with a written statement including your name, address, telephone number, a description of the defect, and proof of the date and price of your purchase. Your RMA number must be clearly marked on the outside of the package in which you ship your return. Vertex reserves the right to charge you for the actual cost of return postage and handling (this is not a repair charge). Vertex's address for the purpose of warranty service is:

AmberWatch Warranty Service
Vertex Group, LLC
7850 Ruffner Avenue
Van Nuys, CA 91406.

Because of possible loss, we recommend insuring your watch, return receipt requested, when using the mails. Packages without an RMA number clearly marked on the outside may be rejected. Customer service hours are 8:00 AM to 5:00 PM Pacific Time.

If you return your AmberWatch to Vertex as provide above, we reserve the right to charge you for a replacement battery, if the battery in your watch has been depleted. No additional charge will be made unless the one year warranty period has expired or servicing is necessary for reasons no covered by this warranty, in which case a moderate charge will be made.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.