Return Policy
1. We accept returns for the AmberWatches™ through our
customer service center only.
2. If you are not completely happy with your watch, you
must call within 14 days from date of shipment to obtain a return material
authorization number (RMA). Customers may contact our customer service at
800.514.6508 to obtain a RMA number. THE RMA NUMBER THAT YOU RECEIVE MUST BE
CLEARLY MARKED ON THE OUTSIDE OF THE PACKAGE. Packages without a RMA number
clearly marked on the outside are at risk to be rejected. Customer service
hours are 8AM to 5PM Pacific Standard Time.
Return the watch to:
AmberWatch™
7850 Ruffner Avenue
Van Nuys , CA 91406
3. If you purchased with a credit card, the original
purchase amount, less shipping, will be credited to your credit card. If you
purchased by check or money order, a refund check will be mailed to the
billing address on your order.
4. Please return the watch in the original box with all
original packing material, manuals and any other materials that came with the
watch.
5. You are responsible for return shipping costs. For your
protection, we recommend you insure your return shipment. We cannot be held
responsible for items we do not receive.
6. To return a watch for credit, it must be in new, or like
new condition. We cannot issue refunds for watches that show signs of
significant wear and tear.
7. We cannot accept modified watches for credit.
8. Exchanges after 14 days and worn watches are subject to
our standard Warranty Policy. See Warranty Information in product instructions
for details. AmberWatch™ reserves the right to qualify excessive use for
damaged product.
STANDARD
WARRANTY
Limited Warranty: This AmberWatchTM watch
(but not any battery, crystal, band or strap) is warranted to the original
purchaser for a period of ONE YEAR from the date of purchase against defects
in materials or workmanship by Vertex Group, LLC ("Vertex").
What is Covered by this Limited Warranty: In
the event of any breach of warranty related to this AmberWatch watch within
such one year warranty period, Vertex will, in its discretion, repair or
replace the AmberWatch watch, or you will receive a refund, at our option,
provided that the AmberWatch watch is returned to Vertex at your expense, and
you provide proof of purchase and purchase date. These remedies are your
exclusive remedies for breach of warranty.
This Limited Warranty Does Not Cover:
1) Defects or damage related to servicing not
performed by Vertex;
2) Defects or damage to the AmberWatch watch
after the warranty period expires;
3) Defects or damage from accidents,
tampering, abuse or improper storage or use; or
4) Failure to operate the AmberWatch as
provided in the instructions.
Periodic Testing: You should test the alarm
mechanism of your AmberWatch watch periodically to determine whether the
battery and alarm mechanism are functioning properly. When your battery is
depleted, have it replaced promptly.
Warranty Disclaimer: THIS WARRANTY ARE
EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY AND
FITNESS FOR PARTICULAR PURPOSE. THERE ARE NO IMPLIED WARRANTIES OF QUALITY. If
applicable law precludes the disclaimer of implied warranties as provided
above, then such implied warranties shall be limited the one year warranty
period set forth above.
Limitation of Remedies: VERTEX SHALL NOT BE
LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON
BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, TORT OR OTHER LEGAL
THEORY. Some states do not allow the exclusion or limitation of incidental,
special or consequential damages, so the above exclusion or limitation may not
apply to you. Any claim or action for breach of warranty must be commenced
within 15 months from the date of purchase.
WARNING: VERTEX DOES NOT GUARANTEE THOSE
USING AMBERWATCH WILL BE SAFE FROM HARM OR ABDUCTION AS NO PERSONAL SAFETY
PRODUCT CAN GUARANTEE THE SAFETY OF THOSE WHO USE IT. VERTEX ASSUMES NO
LIABILITY IF YOUR AMBERWATCH WATCH IS NOT EFFECTIVE IN PREVENTING AN ABDUCTION
OR ATTACK, AND FOR ANY INJURIES RESULTING THEREFROM.
Warranty Service: To obtain warranty service,
please contact our customer service at 800.514.6508 to obtain a return
material authorization ("RMA") number. Once you have received an RMA number,
return your AmberWatch watch to Vertex at the address below, together with a
written statement including your name, address, telephone number, a
description of the defect, and proof of the date and price of your purchase.
Your RMA number must be clearly marked on the outside of the package in which
you ship your return. Vertex reserves the right to charge you for the actual
cost of return postage and handling (this is not a repair charge). Vertex's
address for the purpose of warranty service is:
AmberWatch Warranty Service
Vertex Group, LLC
7850 Ruffner Avenue
Van Nuys, CA 91406.
Because of possible loss, we recommend
insuring your watch, return receipt requested, when using the mails. Packages
without an RMA number clearly marked on the outside may be rejected. Customer
service hours are 8:00 AM to 5:00 PM Pacific Time.
If you return your AmberWatch to Vertex as
provide above, we reserve the right to charge you for a replacement battery,
if the battery in your watch has been depleted. No additional charge will be
made unless the one year warranty period has expired or servicing is necessary
for reasons no covered by this warranty, in which case a moderate charge will
be made.
This warranty gives you specific legal
rights, and you may also have other rights which vary from state to state.
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