We can be reached via e-mail at: support@aucklandenglishacademy.com

Privacy Statement

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes. If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

refund policy cancellations and refunds

i before you arrive in New Zealand or if you are not granted a visa to study in New Zealand: The Auckland English Academy will refund all tuition and homestay fees.

ii After you arrive in New Zealand: The Auckland English Academy will refund the following: 1-5 week courses: 50% of tuition fees for cancellations in the first 2 days; 6-12 week courses: 75% of tuition fees for cancellations in the first 5 days; 13+ week courses: all tuition fees, except for 10% of your total tuition fee or NZ$500 whichever is the lesser for cancellations in the first 7 days.

iii After the first 7 days of your course: The Auckland English Academy will refund any unused portion of your homestay fees. No other fees can be refunded.

iv All cancellations and applications for a refund must be received in writing. Before making a refund, we will require evidence that you have changed your visa status or returned to your home country. All accompanying documentation (all original) must be provided within 7 days of the initial refund request.

All the fees and conditions in this contract are governed by New Zealand law and courts.