Returns:
This item may be returned for a full
refund, less a 20% restocking fee, if new and in unused original condition. It
must be reurned in its original packaging within 30 days. Please return all
information and items that came with this fire pit. E-mail us for a return
authorization number (RA) within 2 weeks of delivery. The shipping charges
back to the manufacturer and the returning shipping charges back to your home
must be prepaid by you and do not qualify for a refund.
Exchanges:
There
are no restocking fees for exchanges as long as the fire pit returns in a
re-sellable, new and unused condition in its original packaging. Please return
all information and items that came with this fire pit. Then, e-mail us for a
return authorization number (RA). The shipping charges back to the
manufacturer and the returning shipping charges back to your home must be
prepaid by you and do not qualify for a refund.
Damaged
Goods:
Please
take a picture of the damage and report it to the carrier. In addition to
this, please e-mail for a return authorization number (RA). Describe, in your
e-mail , the problem with the shipment. You have 48 hours to notify the
carrier. If you notice the damage immediately upon arrival, then start the
claims process with the carrier immediately.