Returns:
This
item may be returned for a full refund, less a 25% restocking fee, if new and
in unused original condition. It must be reurned in its original packaging
within 30 days. Please return all information and items that came with this
fire pit. E-mail us for a return authorization number (RA) within 2 weeks of
delivery. The shipping charges back to the manufacturer must be prepaid by
you and do not qualify for a refund.
Exchanges:
To
qualify we must issue a return authorization number (RA). Please email us for
that number.
There are no
restocking fees for exchanges as long as the fire pit returns in a re-sellable
condition in its original packaging. Please return all information and items
that came with this fire pit. The shipping charges back to the manufacturer
and the returning shipping charges back to your home must be prepaid by you
and do not qualify for a refund.
Damaged
Goods:
Please
take a picture of the damage and report it to the carrier. In addition to
this, please e-mail for a return authorization number (RA). Describe, in your
e-mail , the problem with the shipment. You have 48 hours to notify the
carrier. If you notice the damage immediately upon arrival, then start the
claims process with the carrier immediately.