Frequently Asked Questions

If you have concerns or a question about purchasing products from an internet store then e-mail at through Contact Us Page listed under the browser on the left hand side of each page. You can e-mail directly from that page. We will answer any questions you have within 24 hours.

Q. Is my purchase safe over an Internet Store?

A. If your browser supports a Secure Socket Layer (SSL) protocol (which is currently Microsoft Internet Explorer, AOL, Netscape and other browsers), then check, credit and debit card information entered on the Order Form, is encrypted before it is sent from your computer to the internet. We will take great precautions with commercial grade firewall and anti-virus technology to make sure that every transaction is virtually impossible to be seen by prying eyes over the internet. Most people do not think a thing about handing their credit or debit card to a waiter while dining out! Or handing their card to a clerk at a gas station. They can easily record your information very effectively. Now that is incredibly risky.


Q. Why should I buy a Fire Pit?

A. Grilling, relaxation, romance, great spot for friends and family to gather on chilly nights. People love the mesmerizing effect of a warm, dancing flame. An outdoor fire pit or fireplace offers protection from flying sparks with the use of a screen housing. The more elegant, glass re-inforced concrete pits use natural or LP gas technology which offers a beautiful, warm flame through realistic ceramic logs. No sparks, cinders or ash to clean up with this type of fire pit.


Q. What is a Fire Pit?

A. A fire pit, chimenea or fireplace is a special device that safely contains a fire for cooking, heating or relaxation or recreation. An ideal pit has protective screening for the protection of your friends and family. Chimineas are special fire pits that have an opening like a fireplace and also have a chimney directing the smoke up and away. Lids and covers are available to protect your investment from water accumulation. And, a lid is an effective way to extinguish a fire when it is time to end a night of pitting. Most people do not realize that rain will mix with any left over ashes and make a mess of their pit. Then they come back and order a lid or plastic cover. We can only suggest using protective shielding, lids or covers that offered with your fire pit.


Q. What precautions do I need to excercise in the use of my Fire Pit?

A. Common sense things: Avoid dry grass and stored dry firewood and other combustables. Do not set a fire pit with iron legs on a surface that can be damaged or on a combustable surface. Do not put too much wood in your fire pit or fireplace. If you do not have a screen then consider windy nights and fire pits as non-compatable. Air-born cinders and sparks can cause damage to your property. Protect your wooden decks and do not place a fire pits near wooden railing or near a deck fence. And, by all means, do not use a fire pit in a house or even a garage. The fumes contain carbon monoxide, a colorless, ordorless gas, whcih can injure or kill in closed spaces. Do not use wood that has been treated for resistance to rot and insects. The chemicals used in pressure treated or insect resistant wood products are toxic. Do not cook food over imitation logs. Imitation pressed logs are for burning and enjoying... not for cooking foods. Use real wood or charcoal for cooking. Of course, we suggest cleaning your grill after each use.


Q. How long does it take to order my fire pit?

A. Your order will usually ship in a very short time from the manufacturer. If your fire pit or accessory item is back ordered or out of stock then you will be immediately notified by e-mail. We will supply a Tracking Number that can be inserted into the tracking box located on the top right side of each page on this site. If you have any questions then please, do not hesitate to use our e-mail help line located in the "Contact Us" page listed on the left hand column of each page under Browser. We will get back to you the same day or if we are dealing with a manufacturer, no more than 48 hours.


Q. What if my fire pit arrives damaged?

A. E-mail us and we will have it picked up and replaced. Be sure to re-box in original factory box. You must let us know so we can have a Return Authorization Number assigned to your unit before attempting to ship this item back. Check in the Browser column for "About Us" that contains the Return Items link for additional guidelines.

Q. Question?

A. Email us from the Contact Us page listed on the left hand column of each page. Please leave us any question you may have.