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Warranty Information
Any item we offer for sale comes with a manufacturers warranty which
shall be in effect for the customer. In addition, we offer the customer 100%
satisfaction guaranteed for 30 days. Any product may be returned in its
original condition for refund or credit within the first 30 days of purchase.
Items returned to us in used or altered condition will not be accepted for
return. Items returned due to malfunction or warranty claim will be forwarded
to the manufacturer or replaced immediately depending on the manufacturer. We
will do everything possible to insure satisfaction for all customers.
Shipping Information
Domestic Orders
The chart below shows our shipping fees via FedEx for domestic
orders. All domestic orders are shipped fully insured. Domestic orders are
shipped on the same day received up until 3 PM. All domestic orders are
verified for the correct billing address (address where the bill is sent).
Domestic orders can be shipped to a different shipping address upon request.
Upon receipt of the package by FedEx, a Notification of Shipment
email will be sent with detailed shipping, tracking and delivery information.
International Orders
International orders must ship to the correct billing address
(address where the bill is sent) of the credit card being used. International
Visa / Mastercard customers must email a copy of the credit card
front and back, and a copy of their last statement with the billing address.
International orders may not be shipped to a different shipping address unless
that address is listed on the statement as an alternative address.
International American Express customer's orders must ship to the correct
billing address only but American Express customers do not have to email a
copy of their credit card or statement.
International orders without the accompanying information or designated
by the customer to ship to a different address will not be shipped until
proper information has been received and verified. Considerable delays may
result to orders without the correct information at the time of order.
All international orders will receive an email with estimated time of
delivery and pricing information prior to order processing. Customers must
reply and accept the responsibility for those charges prior to order
processing. Once you have approved the delivery time and shipping charges,
your credit card will be billed and the order shipped immediately via FedEx
or US Mail.
Return Policy
All merchandise must be returned within 30 days of purchase. Return
merchandise should be returned directly to AQUANAUTS unless you received your
order or partial order directly from the manufacturer.
Prior to returning any merchandise, a Return Authorization number must be
obtained by sending an email to AQUANAUTS. If your order was shipped
from AQAUNAUTS, your RA# will be directed immediately upon receipt of your
email. If your return is going back to a manufacturer, your manufacturers RA#
will come from AQUANAUTS within 24 hours. Please do not send email to the
manufacturer as they will only accept returns authorized by us. AQUANAUTS
requests the RA# from the manufacturer immediately upon receipt of your email.
Return packages without a Return Authorization number on the address label
will be refused delivery and returned to the customer unopened. Once
AQUANAUTS or the manufacturer has received your return AQUANAUTS will issue a
credit to the original credit card (less shipping charges incurred). Direct
shipments from the manufacturer may incur a re-stocking fee depending on the
manufacturer's policy. Credits usually appear on your next credit card
statement. AQUANAUTS' goal is zero returns. Unfortunately, that is not
possible. Therefore, we will endeavor to get it right the first time. If the
situation requires a return, we will endeavor to make it as efficient and
painless for the customer as possible. Customer satisfaction is our concern!
Payment Information
We accept Visa, Mastercard, American Express,
Checks, Money Orders and Traveler's Checks.
Tax Information
Orders delivered within the state of Florida incur a 6% state sales tax.
International orders subject to import, duty, VAT, or customs charges are the
sole responsibility of the customer. AQUANAUTS does not accept any
responsibility for any order refused or unclaimed by the customer due to
unpaid taxes or fees. Please contact your import officials before placing an
order to clarify your obligations.
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