Q: How can I change my storefronts design?
A: Log into your storefront account and click the following links:
Pages (top navigation button)>Design (right navigation button)
From this menu, you can select different themes by clicking on the Design Gallery
button.
To apply changes to your site, you must publish the site from the Publish menu.
Q: How can I get help learning how to use the CSB Tool?
A: If you would like to have assistance in learning how to use the CSB Tool,
please contact our Customer Service Department by:
Phone: 1-801-434-8582
http://www.myquickresponse.com
Q: How can I change my URL from http://www.storesonline.com/site/365187
to http://www.storesonline.com/site/changes?
A: Log into your storefront account and click the following links:
URL (right navigation button)
There will be 2 listings,URL and Default URL. In the space provided
you may enter the name you wish.
To apply changes to your site, you must publish the site from the Publish menu.
Q: What is StoresOnline 4.0?
A: The StoresOnline 4.0 application allows the creation and maintenance
of eCommerce enabled websites. StoresOnline 4.0 provides the following features
and functions:
·Products can include innumerable variations (such as sizes, colors, etc.),
and can even be set up to resolve possible variation conflicts (e.g. we do
not currently offer the red shirt in size extra large, etc.). This feature
offers best of breed functionality in the area of product set-up and maintenance.
·Multiple price sets allows the merchant to offer the same products at different
prices for different buyers, in a password-protected environment. This feature
also allows for the use of multiple currencies, and includes proper currency
syntax. Multiple price sets opens a whole new world of opportunity for wholesale
or international businesses.
·Contains the ability to offer a binary (downloadable) product, such as software
or an eBook, making it possible for a merchant to sell any electronic product,
and fulfill the order at the point of sale.
·Import and export capabilities allow the exchange of various product data,
order data, and site HTML and XML. This feature greatly improves time efficiency,
as it removes the need to take product data in and out of a site, one product
or order at a time. Orders can also be exported for use in other applications
such as Intuit QuickBooks or Microsoft Money; this allows for easier and quicker
bookkeeping and tax preparation.
·Page content (such as text, images, links, headers, footers, etc.) can be
easily customized and added and changed. Content changes can be made easily
and the changes are automatically cascaded throughout the website.
·Customizable forms addresses merchant's specific needs. Using customized
forms, merchants can set up secure, encrypted forms with improved ease to
collect sensitive information from their customers. This is especially useful
for service-based businesses, as these forms can be used for job, loan, or
insurance applications, questionnaires, bids, quotes, and so forth.
·Captures and transacts customer orders according to the business rules and
specific "back office" needs for each merchant. This functionality allows
the real-time receipt and processing of orders and payments, order confirmation
and reporting, and organize order fulfillment. Transactions include checks,
credit cards, electronic funds transfers, purchase orders, and other forms
of payments. StoresOnline currently provides this capability in conjunction
with AuthorizeNet.
·Site Preview functionality allows you to view your website before publishing
it onto the Internet. Site Preview displays the website as it would appear
on the Internet (WYSIWYG), and then allows the merchant to commit their stores
to go live on the Internet when they are completely satisfied with their store's
appearance.
Q: What is the AutoResponder/Automatic Response tool?
A: The automatic response feature allows merchants to use e-mail to respond
automatically with a predefined templated message when an e-mail is received
or when information is requested through a form method. Responses can also be
sent out periodically, at predetermined times. Permission Marketing allows you
to avoid spamming, and at the same time enjoy the power to send bulk e-mails
to specific buying groups at predetermined times. These in demand tools are
used to increase customer loyalty and repeat buying.
Q: What is the difference between CSB and StoresOnline?
A: The CSB is used when you are first creating your storefront. It is the
CD you receive in your Storefront Packet. StoresOnline is the online interface
you will use to create and/or make changes to your site.
Q: What are Custom Files for?
A: Custom files are for ONLY the advanced user as a LAST RESORT. Using Custom
Files can severely alter your sites functionality. It is advised that it is
not used unless under the direction of the Changes Department staff or done
by the Changes Department Staff.
Q: How often can I change my Design Theme?
A: As often as you would like to. Our Design Gallery is constantly growing
with new designs you will be able to use.
Q: Why can I only have 1 AutoResponder?
A: Each Storefront comes with 1 AutoResponder you may use as you wish. If
you would like to have multiple AutoResponders on your site, you may purchase
additional AutoResponders for $100.00 per year per AutoResponder.
Q: Why can't my customers see the changes I just made to my storefront?
A: Whenever any changes are made, you must publish your storefront. Otherwise,
the changes you made are not active on the storefront. To publish the changes
to your storefront please follow the directions below:
-Publish (top navigation button)
-Place a check in the Agreement box.
-Place any Comments you would like to add about what was done to the site in
the Comments box.
-Click the Publish button to publish the site.
A small window will popup giving you the status of your sites publish. Once
completed, it will close and you will be left at the Publish window. You may
now see the changes to your site.