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Q: Why can't I email my changes to the Changes Department any more?
A: In order to provide professional service to everyone submitting requests
to the changes department,
we have developed a system that provides several new benefits.
- Instant Reply - E-mail notification that your Changes Order has been received.
- Priority Sorting - Changes Orders are sorted to fix errors that need immediate
attention, problems with order forms, etc.
- Billing Queue - All other Changes Orders are sorted by date billed, to expedite
programming from the time they are paid.
- Order Tracking - On-line access to check the status of your Changes Order.
(Click on "Track Order" at the top of the page, enter your Order Number.)
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Q: What are the main differences with the new system?
A: The new system will allow for faster turnaround time on completing Changes
Orders by reducing the number of requests with missing information and billing
issues. It also provides a quick, easy to understand interface to describe the
changes you would like to make. Here are the main differences:
- The E-mail address for the Changes Department is no longer a valid address.
- Time saving features! No more typing long E-mail's, select from common types
of changes & Add To Cart.
- Find answers to frequently asked questions online with the FAQ page.
- Customer ID and contact Information are required to order changes.
- E-mail and Attachments must have a Changes Order Number.
- Faxes must be marked with a Changes Order Number.
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Q: How many ways do I have to make changes to my site?
A: There are several combinations of requests; On-line, On-line+FAX, On-line+E-mail,
etc., but to have changes of any kind made, you must complete a Changes Order
from this site. You may submit a FAX or an E-mail (with or without attachments),
but they must have a Changes Order Number as a reference to your online request.
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Q: How long will it take to have my changes made?
A: All Changes Orders are worked on in a first come first serve basis. When
you submit your Changes Order, the work is reviewed and a quote is generated.
Once we have received approval to bill for the quote it will go into the programmers
queue. From this point, it is generally 5-10 business days to complete the programming.
This may vary during holiday seasons due to an increase in requests. This may
change the time to 10-15 business days for changes to be complete.
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Q: What if my changes were made but they were incomplete or if there is
an error?
A: Please select "Changes
Questions" (found on the Problems Page) and follow the instructions for
letting us know what was missed, or if any, what errors were made. Please be
sure to include your Order Invoice Number.
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Q: How can I make changes to my site by myself?
A: If your site is using the StoresOnline Complete Store Building Tool,
you should already have access to your site to make changes.
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Q: What if I am in Copyright infringment of another site and need to have
my site changed?
A: Submit your changes in the proper fashion. This will ensure your changes
are made. Please include in your request that your are in Copyright infringement
of another site and what that site is, as well as what you need changed.