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Plus Size Lingerie : Customer Services
F.A.Q
If you cannot find the answer to your question below, please go to our Contact Us page.
Q. Do you ship discreetly?
A. We ship discreetly, you will never receive a package with our logo on it.
Q. Do you deliver outside the United Kingdom
A. We can deliver outside the United Kingdom, please contact us with item number and destination so that we can confirm shipping costs.
Q. How much do you charge for shipping?
A. We currently ship using the Royal Mail. Our cost for packing and shipping is currently £2.95 recorded delivery within the United Kingdom. Orders over £75 are free recorded delivery within the United Kingdom
Q. How long will it take for my order to arrive?
A. The estimated time for delivery is Approximately 5 - 15 business days.
Bear in mind that temporarily out-of-stock items and back-ordered items will take longer to ship, Please allow up to 15 - 20 business days.
Holiday seasons such as Easter, Christmas and Valentine's Day can cause a slight delay so, during those times, it is advisable to get your order placed as soon as possible to ensure prompt delivery of your order.
Q. What are my payment method options?
A. We currently accept payment Via Paypal using all major Credit and Debit cards. A Paypal account is not required. Some credit card orders may be held while we verify cardholder information. We do not accept personal cheques.
Q. What is your policy for returned goods?
A. For full details of our returns policy please click link Policies
Q. Do you have a privacy policy?
A. For full details of our privacy policy and how we use the information we collect click link Policies
Q. Do you exchange goods?
A. Yes we will exchange goods if they are faulty or do not fit. For full details on our exchange policy please click link Policies
Q. Do you sell wholesale?
A. We are a retailer and therefore we do not sell at a discount to other stores.
Q. How can I contact you?
A. For our contact details please click link Contact Us
Q. Is everything on your website in stock?
A. Although all items on our website are available for sale, some items may be temporarily out of stock at the time of ordering.
Q. What happens if the item I have ordered is temporarily out of stock?
A. Your item will be automatically placed on back-order, and an e-mail will be sent notifying you of this. However if you do not wish the item to be placed on back-order please send an e-mail to this effect.
Q. When will my back-order arrive?
A. We are unable to give a definite date when a back-order will arrive with our suppliers, however when we receive updated shipping information you will be informed. Please allow 15 - 20 business days for delivery.
Q. How do I know if my order has been shipped?
A. You will be sent an e-mail confirming your order has been shipped.
Q. Am I ordering the correct size?
A. Please follow the instructions on measurements accourding to the relevant manufacturer, also follow the instructions on the item order page.
Q. What happens if I order the wrong sized Lingerie?
A. We will refund or exchange items, providing we are notified within 10 days from date of invoice. Please refer to our Policies
for more details.
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