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Plus Size Lingerie : Customer Services
Privacy Statement
For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.
If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.
Terms of Use Statement
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
Security
The site is secured. Sensitive information like credit card is encrypted.
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security
Shipping and Delivery
Your products will be shipped as soon as possible (subject to availability of stock). It may however take longer if we are waiting for stocks from our suppliers. If an item is out of stock it will be placed on a backorder and shipped when available. If you would like to check how quickly we could dispatch the items you ordered, please send your question on our Contact us page, stating the Item Number Size and Colour required.
Returns
All items are inspected for faults prior to dispatch. We will however exchange faulty or damaged goods providing that they still have the original tags attached and are in the original packaging and are not soiled. Items with cut tags or that are not in original condition (packaging) will not be accepted.
We will not reimburse any return shipping charges unless we have made an error in product fulfillment. We will not refund any shipping & handling fees. You will not be charged any re-shipping fees when replacing defective/damaged goods. Returns sent C.O.D. will be refused.
For your own protection, you may wish to send your return back to us by insured parcel post or courier if these services are available in your area. We are not liable for damaged item(s) returned to us or returns that are not received. All refunds if applicable will be applied to the payment method used for your original purchase.
We will make every effort to process your return quickly and you will receive an e-mail notification on the status of your return. All requests for defects must be made within 10 days from date of invoice. No requests after 10 days from the date of invoice will be accepted. The damaged item will be replaced and shipped to you at no additional charge, once we have received the problem item. Should any return deemed not defective will be returned you at your expense.
PLEASE CONTACT US FOR A RETURN SHIPPING ADDRESS AND REFERENCE NUMBER.
Items returned without a reference number will be refused.
Incorrect Size
If the lingerie you have ordered does not fit, we will gladly exchange the item or give you a refund. Returned items must still have the original tags attached and be in the original packaging and not soiled. Items with cut tags or that are not in original condition (packaging) will not be accepted.
We will not reimburse any return shipping charges unless we have made an error in product fulfillment. We will not refund any shipping & handling fees. You will not be charged any re-shipping fees when replacing items. Returns sent C.O.D. will be refused.
For your own protection, you may wish to send your return back to us by insured parcel post or courier if these services are available in your area. We are not liable for damaged item(s) returned to us or returns that are not received. All refunds if applicable will be applied to the payment method used for your original purchase.
We will make every effort to process your return / refund quickly and you will receive an e-mail notification on the status of your return. All requests for exchanges / refunds must be made within 10 days from date of invoice. No requests after 10 days from the date of invoice will be accepted. Any exchanged item will be shipped to you at no additional charge, once we have received the original item.
PLEASE CONTACT US FOR A RETURN SHIPPING ADDRESS AND REFERENCE NUMBER.
Items returned without a reference number will be refused.
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