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* For shipments to Alaska and Hawaii, an additional shipping charge of $10.00 for Standard, $30.00 for Expedited or $50.00 for Express deliveries will be added to the shipping rates above.
For APO/FPO addresses, all orders will be shipped via our Standard Service only (Expedited and Express ship methods are currently not available for APO/FPO addresses). Standard delivery timeframes (as noted above) do not apply to APO/FPO shipments. The cost for shipping is based upon your order amount. Please refer to the Standard rates in the table above.
Our goal is to process all orders within 24 hours of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 11:00AM - 8:00PM EST, excluding holidays). If we encounter any problems processing or shipping your order you will be contacted within two business days.
For information regarding shipments to US Territories or international shipments/billing please call
718 363 7344 or email us at saraht_1@msn.com.
Please note, at this time we are unable to ship to P.O. Box addresses.
KLM Stores reserves the right to hold any order for a security review. If your order is affected, you will be notified within two business days.
Bulk orders may require additional processing time due to limited item quantities. For more information regarding bulkorders, please see our bulk Policies.
Tracking Your Packages
You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online stores:
UPS
Package tracking: www.ups.com/tracking/tracking.html
U.S. customer service: 1-800-PICK-UPS (1-800-742-5877), or customer.service@ups.com.
Federal Express
Package tracking: www.fedex.com/us/tracking/
U.S. customer service: (800) GoFedEx or (800) 463-3339
USPS
Package tracking: www.framed.usps.com/cttgate/welcome.htm
Canceling an Order
You may cancel an order at any time prior to processing at our center by calling
718 363 7344 or via e mail saraht_1@msn.com. Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our Returns Policies for easy returns.
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