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Terms and Conditions
PLEASE READ!!! RETURN POLICY AND TERMS AND CONDITIONS OF SALE
Aquarium Depot, Inc accepts returns of defective merchandise of most
manufactures (see below for a list of excluded manufacturers) when you
request authorization for the return (YOU MUST FIRST GET AUTHORIZATION BY
E-MAIL!) within 30 days of your original invoice date.
If you need to return a defective product to us, you must call us at 1 203
988-8600 or email us within 30 days of the original invoice date. Your call or
email will be handled by one of our Technical Support Representatives who will
verify the nature of the defect and determine the eligibility for return to
us. If the product is eligible for return to us, we will issue you a Return
Merchandise Authorization (RMA) number. RMA's are valid for 15 days, and the
product(s) must be received by Custom Aquatic, Inc. before the RMA expires. We
are unable to accept for return any product received after the expiration of
the RMA. RMA's cannot be extended or re-issued.
Returns Policy: When you purchase any product from Custom Aquatic, Inc. you
are entitled to its manufacturer's warranty against defective merchandise.
Several of our major manufacturers' policies prohibit us from accepting
returns and require that you contact them directly for assistance regarding
their table1. These manufacturers will repair, return or replace them in
accordance with their own policies:
Aqua Medic / Aqualine Buschke 1 866-419-0086 | Aqua Ultraviolet 1 800-454-2725
PurFlo (NuClear) 1 800-777-4458 | PFO Lighting 1 800-577-9690
TAAM (Rio) 1 805-383-3566 | Danner MFG. 1 888-795-5677
Hamilton Technology 1 800-458-7474 | IceCap 1 800-742-3227
Aquadyne (Octopus) 1 858-569-2082 | Aquarium Currents (Sea Swirl)1
570-422-6755
Dolphin Aquarium 1 850-434-9880 | Red Sea Fish pHarm 1 888-RED-SEA9
Aqua Medic Inc
546 S.E 8th St
Unit B-4
Loveland, CO 80537
Aqua-Medic info Phone 970 461 0023 Fax 970 461 5879 Email info@aqua-medic.com
If your product is not made by one of the manufacturers mentioned above, the
following policy applies: Closed packages: Before opening each product please
check its packaging and label carefully to be sure you received the correct
product and version. If the supplier's original packaging and seal is still
intact, you may return the product to us within 30 days from purchase for an
exchange, merchandise credit or refund (excluding shipping and handling
charges), subject to a 15% restocking fee. Return shipping to us is at your
own expense. You must include a copy of the original invoice with the RMA#
inside your return package.
Defective Returns
If your product is not functioning properly, please call our Technical Support
Department at 1-800-397-7238 as soon as possible (but not later than 30 days
from purchase). In most instances, our highly skilled Tech Support
representatives can assist you in diagnosing and resolving your product
problems. However, in rare instances, a product is defective. In such case, we
will replace the product with an even exchange of the same item, subject to
in-stock availability and manufacturer warranty. Replacement items ship within
two business days after the defective item is received in our warehouse and
inspected by our Returns Department. Custom orders and table1 designated as
"all sales final", "no returns" or similar language may not be returned. All
table1 returned to us must be accompanied by a valid Return Merchandise
Authorization (RMA) number issued by us within 30 days of your original
invoice date. After 30 days from purchase we can no longer issue an RMA and
will refer you to the manufacturer for warranty service. RMA's expire in 15
days after they are issued and cannot be extended or re-issued. All returned
table1 must be 100% complete in original packaging and in resalable condition,
with all packaging, product, manuals, blank warranty card and other
accessories and documentation included. A valid RMA number must be written
clearly and conspicuously on the outside of the packaging. Incomplete or
unauthorized returns will be refused. Please send all packages with valid
RMA's to: Custom Aquatic, Inc, 3231-C Business Park Drive #242, Vista, CA
92081. Include a copy of your receipt in the package.
Please call 1 800 397-7238 or email us to obtain your RMA#
PRICES
All prices are F.O.B. our warehouse. All taxes extra where applicable. Prices
are subject to change without notice. All shipments will be invoiced at prices
in effect on date shipment is made. All orders accepted subject to credit
approval. Past due invoices subject to service charge of 1-1/2% per month.
INVOICE TERMS: 1% - 10 days following date of invoice, net 30. Minimum net
charge per invoice is $50.00. All taxes extra. FREIGHT TERMS: F.O.B. our dock,
freight collect.
GUARANTEE
Merchandise of our manufacture is guaranteed to do the work for which it is
intended where properly installed and operated. Custom Aquatic,Inc. warrants
each new product manufactured and sold by them to be free from defects in
material and workmanship for a period of one year from date of sale. This
warranty does not obligate Custom Aquatic, Inc. to bear the cost of labor or
transportation in connection with the replacement or repair of defective
parts, nor shall it apply to any product upon which repairs or alterations
have been made, unless authorized by the manufacturer. Custom Aquatic, Inc.
shall in no event be liable for consequential damages or contingent
liabilities arising out of the failure of any product, its power unit or its
accessories to operate properly. No express, implied or statutory warranty
other than herein set forth is made or authorized to be made by the
manufacturer. All table1 not manufactured by Custom Aquatic, Inc. are subject
to the warranties or their respective manufacturers.
CLAIMS
All goods shall be deemed delivered to purchaser at the time they are placed
in the hands of carrier and consigned to purchaser. Loss, damage or
destruction of any said merchandise is assumed by purchaser. No claims may be
made for shortages unless made within 10 days from receipt of merchandise.
FORCE MAJEURE
The company shall not be held responsible or in default under any contract or
order or liable to anyone for any losses or damages arising from delay,
inability or failure to fill orders or to perform its obligations caused by
acts of God, force majeure, fire, flood, explosion, accident, strike or other
labor trouble, the exercise of civil or military authority, scarcity of labor
or materials, transportation difficulties, demand exceeding supply, voluntary
or compulsory application of priority rationing, limitation of production or
any regulations by governmental order, or any cause or circumstances beyond
its reasonable control, or resulting from any scheme of allocation among its
customers in the event of shortage or delay.
CANCELLATION
No orders or sales may be cancelled without the consent of Custom Aquatic,
Inc. At Custom Aquatic, Inc.'s option, cancelled orders are subject to payment
of cancellation charges equal to all costs incurred by Custom Aquatic, Inc. up
to the date of cancellation. SHIPPING WEIGHTS SHOWN ARE APPROXIMATE.QUOTATIONS
VALID FOR THIRTY (30 DAYS.) RETURNED CHECK FEE: All returned checks will be
charged a $25.00 processing fee. All accounts are past due after 30 days
unless special arrangements have been made. All past due accounts will be
charged a finance charge of 1-1/2% per month (18% annual percentage) plus all
legal fees incurred during the collection process.
DECLINED CREDIT CARDS
All declined credit cards are subject to a $5.00 service fee. DISCOUNTS: All
discounts offered at the time of sale are contingent upon prompt payment as
specified by the terms set forth above. Promotional discounts will be lost and
billed back to the customer for invoices not paid within normal terms.
SHORTAGES/DAMAGED SHIPMENTS
All shortages or errors must be reported to our office WITHIN 48 hours of
receipt. Click here to notify us of any damaged products that you receive.
Failure to adhere to this requirement may result in denial of credit. Please
be sure that you have received all cartons you are signing for, and that none
are damaged. A signature by you or your representatives signifies all
merchandise was received in undamaged, saleable condition (aquariums and sumps
free of any cracks, flaws, or damaged frames) and verifies the number of
cartons you received is correct as stated on our invoice. The
Aquarium Depot 284 Grandview Ave Hamden, CT 06514
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