Shipping Your Order: When you place an order with Aquarium Depot, we
take pride in processing your order with speed and accuracy. All orders
shipped via UPS,FedEx, or US Mail service are re-packaged in heavy duty
packaging to ensure your products arrive in top condition.

In stock orders processed by 12 noon EST generally ship the same business day.
In some cases, orders may ship the following business day, especially orders
placed during the weekend. In the event of a back order, we will contact you
to via email and/or phone to inform you of the back order and the expected
shipping date for your order. We charge actual freight rates and do no charge
an additional handling fee. We ship orders via the most economical carrier of
choice. Typically, we use UPS for ground shipments and either BAX Global,
Yellow Exact Express or UPS for expedited air shipments. We use UPS, US Mail
or BAX Global for international orders unless specified by the customer.

Items that are OVERSIZED dimensions (please email us at info@TheAquariumDepot.net
if you are unsure on whether a particular item is oversized) may incur
additional shipping charges. If an order incurs additional shipping charges,
we will notify you via phone and/or email prior to shipping. Oversized items
include, but are not limited to: 60 inch and 72 inch florescent bulbs, 65 watt
and larger ultraviolet filters, bulk chemical media and bulk fish food 25 lbs
and over, sand, substrate, salt, 36 inch, 48 inch, 60 inch and 72 inch light
units and reflectors, 24 inch and taller protein skimmers except the Berlin XL
and Berlin Turbo XL, ½ horsepower and larger chillers, all standard and custom
filtration sumps, all aquariums and aquarium stands and aquarium canopies for
40 gallon and larger aquariums, 500 gpd and larger reverse osmosis filters and
any item with any one known dimension larger than 36 inches.




INTERNATIONAL ORDERS:


All international orders must first call for a price quote .
1-203-988-8600. International orders will be taken over the phone. No orders
will be shipped without the customer calling for a quote. Please do not order
before you call.

SHORTAGES/DAMAGED SHIPMENTS: