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Q:
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How will
the charge appear on my credit card statemement?
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A:
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All
product purchases made through CheapMountainBikesOnline.com will appear as
Great Gear Delivered, Inc. on your credit card or bank statment.
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Q:
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What
forms of payment do you accept?
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A:
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We
accept Visa, MasterCard, American Express, Discover Card, Company Checks and
Cashiers Checks accepted for large purchases.
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Q:
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What
shipper do you use?
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A:
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We
utilize FedEx and UPS as our shipping carriers.
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Q:
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Do you
offer 2nd day or Next day service?
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A:
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Yes. For
a quote on Express delivery services, please contact Customer Service.
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Q:
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Do you
ship to Alaska and Hawaii or outside of the United States?
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A:
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We ship to the continental
United States (48 states) only. Alaska
and Hawaii
residence please email us for a shipping quote. We do not ship to APO,
FPO, P.O. BOX or International at this time.
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Q:
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How can
I check the status of my order?
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A:
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The
status of your order may be checked by pressing the Order
Tracking button at the top of the website. Enter your unique "Order
Number" that was issued to you upon the completion of your order.
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Q:
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Will my
shipment be insured?
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A:
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Yes, all
orders are automatically insured.
See
Damaged
Merchandise for more information.
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Q:
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What are
your shipping policies?
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A:
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See our Shipping
Policies.
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Q:
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Will I
receive a receipt and order confirmation upon completion of my order?
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A:
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Yes, an
order confirmation/receipt will be emailed to you within minutes following the
completion of your order. You may also want print the "Verify" page for your
records.
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Q:
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What if
I just don't like the bike for some reason, can I exchange it?
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A:
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See our Exchange
Policies.
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Q:
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What is
your return policies?
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A:
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See our Return
Policies.
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Q:
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Are
manufactures defects covered?
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A:
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See our Manufactures
Defects Policies.
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Q:
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What
brand are the bicycle?
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A:
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Firmstrong
and Micargi are the bicycle brands.
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Q:
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What
type of warranty is offered on your bikes?
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A:
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See our Warranty
Policies.
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Q:
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If I buy
a bike from you, will my information be kept secure and confidential?
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A:
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Absolutely!
All information is kept confidential 100% on our secure server. From the
moment you begin your transaction with CheapBeachBikes.com until the
successful completion of your order, you remain on our secured server system
SSL.
See
our Privacy
Policies for more information.
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Q:
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If I
join your Preferred Customer program will my email address be sold, traded or
used by other organizations to solicit me?
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A:
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Absolutely
not! Again, all information including email addresses are kept strictly
confidential.
See
our Privacy
Policies for more information.
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Q:
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Can I
order by telephone?
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A:
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No. All
orders are processed through our online system but please drop us an email if
you are experiencing difficulty. We are very quick to respond and can help you
resolve the issue.
See
About Us
for all of our contact information.
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Q:
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Do you
sell bicycle accessories? (i.e. Locks, pumps, etc.)
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A:
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Yes. To
visit our Bicycle Accessories page click
here.
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Q:
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Do you
offer wholesale prices?
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A:
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Yes.
CheapMountainBikesOnline.com are always seeking Bicycle Rental shops, Hotels
and Vacation Resorts opportunities. See our Wholesale
link for more information.
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Q:
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More
Questions?
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A:
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Send us
your feedback [Click
Here].
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