1.0 Order Tracking
1.1 To track your shipment click the tracking number listed in the “Tracking Alert Notification” email sent to you from the carrier (i.e. FedEx, UPS). You should have received this email when your order was picked up by the carrier from our warehouse.

1.2 The Tracking Alert System allows the recipient to check the departure date of the package, check current location status and see the estimated delivery date so you can plan your day/week accordingly if you like.

2.0 Order Processing and Shipping
2.1 Please allow an average of 5-10 business days from date of purchase for your bike to arrive. Our main warehouse is located in Southern California. Shipments are delivered by FedEx and UPS Ground. Remember: You can get fast answers to Frequently Asked Questions by clicking here.

3.0 Shipping Rules
3.1 We ship to the continental United States (48 states) only. Alaska and Hawaii residence please email us for a shipping quote. We do not ship to APO, FPO, P.O. BOX or International at this time. For shipments to Alaska or Hawaii please contact our Customer Service Department for a freight quote.

4.0 Damaged Merchandise
4.1 Don't worry. You're covered. Occasionally, a bicycle may receive some damage in shipment, it happens. If your bike was purchased from CheapMountainBikesOnline.com it is automatically insured. Have a damaged bike? Submit an RMA Request Form.

4.2 Damaged merchandise claims must be filed with the carrier that shipped the product(s). In most cases our Customer Service Department will handle all of these claims for you.

4.3 Once an order leaves our warehouse, it is the sole responsibility of the carrier to deliver the product to the destination, undamaged. Insurance coverage entitles the customer to receive a replacement of up to 100% merchandise replacement - up to the amount of the insurance. If we can assist you further in this matter please don’t hesitate to contact our office. Need Help?

5.0 Return and Exchange Policy
5.1 If the bike has not been assembled as of yet and the customer wishes to return for any reason we will accept the return for an equal or greater exchange only.

5.2 A restocking charge no less than twenty (20%) percent shall apply including shipping cost, plus any difference of the desired product. If the mistake in the order is deemed to be a fault other than that of the customer, any charges shall not apply to the customer. We will rectify the mistake at our expense.

5.3 Please notify us of any mistake in your order or return issues via email (this is for tracking purposes) and we will attend to your request promptly.

6.0 Refund Policy

6.1 Special orders are subject to a twenty (20%) percent restocking fee in addition to return shipment charges.

6.2 If a "standard" order is canceled prior to the order leaving our warehouse, the customer may cancel the order and will receive a full 100% refund. Refunds and or credits take up to 7 to 10 business days to be processed including PayPal, credit and debit cards. If paid by personal or company check please allow an additional 10 business days for all funds to clear before a refund can be processed. We are not responsible for the length of time the bank(s) may take to clear your credited funds. This aspect is out of our control.

7.0 Manufactures Warranty
7.1 All bicycles carry a three (3) month warranty on the frame and one (1) month on all joint components.

7.2 You must notify us within 7 days of your purchase. The manufacturer will replace any part(s) that is found to be defective or that fails within the period of the warranty. Any shipping cost for out of warranty or non-covered replacement item(s) shall be the sole responsibility of the customer

7.3 Unless otherwise stated in writing, the warranty on each bicycle sold by CheapMountainBikesOnline.com is limited to defective part(s) replacement with equal or greater value type product at the sole discretion of the manufacturer.

7.4 Non-Warranty Items
a. Gear, brake or any other adjustments.
b. Normal wear and tear to bike, tires or components.
c. Any alteration made or aftermarket part installed on bike by customer.
d. Damage from a bike accident
e. Damage due to original shipping or transport
f. Minor scratches are not deemed damage and not covered by the warranty.

7.5 CheapMountainBikesOnline.com reserves the right to substitute similar parts on bicycles as per manufacturer specifications as seen fit.

8.0 Manufacturer's Defects
8.1 If you suspect a product or part has a manufacturer's defect, please notify us by submitting the an Returned Material Authorization within the allowed time frame of 7 days of receipt of your bike. We will respond to your claim within three (3) business days to inform you as to what action will take place in order to rectify the situation.

8.2 No unauthorized returns can be accepted without the proper RMA (Returned Material Authorization) number associated with the returned merchandise. We must first approve the return, thus issuing an RMA number. To file a return or replacement, you must fill out the RMA Request Form.CheapMountainBikesOnline.com is not responsible for damaged merchandise due to shipping carriers or defective part(s). Furthermore, CheapMountainBikesOnline.com is hereby indemnified against any such claim(s) herein listed above.

9.0 Privacy Statement
9.1 For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

9.2 The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes. If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

10.0 Terms of Use Statement
10.1 You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

11.0 Information and Email Privacy
11.1 All information including email addresses are kept in strict confidence and are not sold, traded or loaned to any other organization(s) for any reason. This information is for the sole purpose of notifying the members of our Preferred Customer program of special discount offers, exclusive sales and coupons for our products only.