Students' fees are protected in a Trust Fund as required by the New Zealand Qualifications Authority.
Cancellations and refunds
i
Before you arrive in New Zealand or if you are not granted a visa to study in
New Zealand: The Auckland English Academy will refund all tuition and homestay
fees.
ii
After you arrive in New Zealand: The Auckland English Academy will refund the
following: 1-5 week courses: 50% of tuition fees for cancellations in the
first 2 days; 6-12 week courses: 75% of tuition fees for cancellations in the
first 5 days; 13+ week courses: all tuition fees, except for 10% of your total
tuition fee or NZ$500 whichever is the lesser for cancellations in the first 7
days.
iii
After the first 7 days of your course: The Auckland English Academy will
refund any unused portion of your homestay fees. No other fees can be
refunded. However, students at the Academy will retain all rights and
protections available under the Consumer Guarantees Act 1993.
iv
All cancellations and applications for a refund must be received in writing.
Before making a refund, we will require evidence that you have changed your
visa status or returned to your home country. All accompanying documentation
(all original) must be provided within 7 days of the initial refund request.
All the fees and conditions in this contract are governed by New Zealand law
and courts.